TierPoint
  • 24-Jun-2017 to 23-Aug-2017 (CST)
  • IT
  • St. Louis, MO, USA
  • Hourly
  • Full Time

Job Summary

In this role, the EOC Technician is responsible for identifying issues and engaging key resources, while performing basic triage of events within the customer environment. Must possess a basic understanding of TCP/IP principles, DNS and user level experience with basic operating systems.

  

Responsibilities

  • Provides quality internal and external customer service surrounding the Company values
  • Perform basic triage of events within the internal and customer environment
  • Identify issues and engage key resources
  • Communicate professionally to customers, engineers, and management via phone, chat, and email
  • Answer phones and perform security verification
  • Follow predefined process and procedures
  • Manage various projects while tending to daily tasks
  • Other duties as assigned

 

Qualifications / Requirements

  • Must possess strong customer service attitude and interpersonal skills
  • Must be reliable and punctual critical that this position is covered at all scheduled times
  • Must be available to work all shifts if coverage gaps arise
  • Proven ability to work effectively and cooperatively with others as well as independently
  • Demonstrated flexibility, organization, and self-motivation
  • A general understanding of TCP/IP principles, DNS, user level experience with at least one Operating System and general computer system hardware and software setup, as well as basic troubleshooting skills
  • Maintain professional communications with clients at all time
  • Able to multitask while effectively responding to critical situations
  • Detail oriented with excellent written and verbal communication
  • Demonstrate TierPoint values
  • Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
  • Proficiency in using MS Office Suite and Windows-based computer applications
  • Hands-on Personal Computer experience
  • Must be able to type 50 WPM, with accuracy

 

Preferred Experience

  • Customer service environment with strong focus on customer experience and satisfaction
  • Network Operations Center or help desk experience
  • Support of systems with strict SLA requirements
  • Network Administration/Systems Administration
  • Technical account management

 

            TierPoint is committed to reviewing the talents and experience of each applicant compared to the specific job opening. TierPoint believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, religion, sex, national origin, ancestry, age, marital status, disability, pregnancy, protected medical condition, military or veteran status, genetic information, or any other protected status covered by applicable local, state or federal law.  We give full consideration to qualified disabled individuals. If you have a disability and are unable to use our employment tools to search for opportunities with us, you may request a reasonable accommodation. This option is reserved for candidates who need support applying to TierPoint as the result of a disability, and not intended for other use.  All employees are required to abide by this policy.

 

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